Asus O!Play Media Pro User Manual download pdf (Page 57)

4-1

Chapter 4

Troubleshooting

This section provides answers to some common issues you may encounter while

installing or using the ASUS O!PLAY MEDIA PRO. These problems require simple

troubleshooting you can perform yourself. Contact ASUS Technical Support if you

encounter problems not included in this section.

Display

Q1. The O!PLAY MEDIA PRO does not turn on. You think that the

problem might be with the power adapter.

• The power adapter may have performed the overload protection function. This

automatic shutdown occurs when the system exceeds recommended current,

voltage, and temperature parameters.

• Disconnect the power adapter and wait a few minutes before you reinsert the

device’s power adapter directly into an outlet. Switch on the device.

• If the problem persists, contact your retailer.

Q2. The TV screen is blank and the O!PLAY MEDIA PRO’s power LED

remains off.

• Ensure that the TV is on.

• Ensure that the power adapter and power outlet are functional.

• Ensure that the power adapter plug is rmly attached to the rear panel of the

device as well as to the power outlet.

Q3. I can’t see the Setup Wizard when I turn on the player for the rst

time. The TV screen is blank and the O!PLAY MEDIA PRO’s power

LED is on.

• Ensure that the TV is on.

• Ensure that the AV/Mini-HDMI cable is properly connected to the correct

terminals on both the TV and the O!PLAY MEDIA PRO.

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Asus O!Play Media Pro User Manual Page 57