Asus Pro45VJ User Manual download pdf (Page 8)

ASUS Pick-Up & Return Service

FROM YOUR DOORSTEP

03 5569 2112

Still trying to ﬁnd the closest service center? Too busy to send your

notebook for service by post or courier?

ASUS provides the service you need. Beyond our 2-year global warranty, we offer a premium PICK UP & RETURN SERVICE for customers

and dealers.

For customers, this allows you to request door-to-door service, or you may just drop your ASUS notebook or tablet at your nearest retailer.

Dealers can place a quick call or write us an email, and we will instantly send a specialist to pick up the notebook or tablet from your location

to save your time and effort. Our lead time is 1-4 days, and service quality is always assured.

5 simple steps to apply ASUS Pick Up and Return

Service.

(1)

(2)

(3)

The Pick-Up & Return service applies to ASUS Notebook and Tablet only.

The Pick-Up & Return service for defective unit within warranty period will be free of charge.

Out-of-warranty, non-defective or customer-induced damage units are not covered by Pick-Up

& Return service. In such cases, dealer or end user needs to carry in for repair.

(4)

(5)

(6)

Pick-Up & Return service only applies to RMA repairs and does not apply to DOA claims.

Any Location/City/Town not falling in any zone listed in zone table will be considered non-service area.

Any shipment to non-service area is subjected to additional service rate or charge.

Additional service charge is applicable for delivery to any Island (e.g. Langkawi, Redang, Pangkor and etc)

except Penang Island.

Terms and Conditions:

How to apply Pick Up & Return Service?

Information required when submitting Pick up & Return Service request:

Call to request Pick Up

& Request Service

Step1

Reply email for service

and your detail

veriﬁcation

Step2

Print out the docket

from the email

Step3

Stick the docket on the

Notebook or Tablet

cartons

Step4

Wait for the courier to

pick up

Step5

Dealer full company

name/ end user name

Contact person, phone

number and email

address

Shipping address

Product serial numbers

Product Symptom

description

ASUS 2 Years Global Warranty

Price, speciﬁcation and availability are subject to change without prior notice. The models of free ASUS bundle gifts are subject to change without prior notice. Errors: while all efforts are made to

verify information presented here, inadvertent errors do occur from time to time and order arising from such errors can be declined.

ASUS Service Centre

ASUS 2 years global warranty cover everything 100%, with no hidden costs. This warranty applies equally whether you are right here at home

or in any of the 57 regions and countries where ASUS products are sold.

***Only for selected notebook are covered for 1 year global warranty.

ASUS Authorised Service Centre

KUALA LUMPUR Monday - Friday 10am - 7:30pm (except Public Holiday)

• Wisma SPS : Lot G2/G3/G4/G5, Wisma SPS, 32 Jalan Imbi, 55100 Kuala Lumpur.

SHAH ALAM Monday - Friday 10am - 7:30pm (except Public Holiday)

• Seksyen 14 : Lot 3 - 13, 3rd Floor, Jalan Majis, Seksyen 14, 40000, Shah Alam.

KLANG Monday - Friday 10am - 7:30pm (except Public Holiday)

• GM Klang Wholesale City : 3rd Floor, Lot 158 / Lot 159, Block A, GM Klang Wholesale City, Jalan Kasuarina 1, Bandar Botanic Capital, 41200 Klang.

• Bandar Bukit Tinggi : 57-0, Jalan Batu Nilam 4, Bandar Bukit Tinggi, 41200 Klang.

• Jalan Raja Hassan : Lot 4-13, 4th Floor, Jalan Raja Hassan, 41400 Klang.

JOHOR Monday - Friday 10am - 7pm (except Public Holiday)

• Skudai : IT Plaza Sdn. Bhd. IT Service Center, 04-15, Level 4, Skudai Parade, Jalan Skudai, 81300 Skudai, Johor.

KELANTAN Sunday - Thursday 9am - 6pm (except Public Holiday)

• Kota Bharu : Tingkat 1, Pt 2303, Taman Kota Sri Suria SBJ, Jalan Adbul Kadir Adabi, 15200 Kota Bharu, Kelantan.

KUALA LUMPUR Monday - Sunday 10am - 9:30pm daily

• Low Yat Plazza : 4-010 (4th ﬂoor), Plaza Low Yat, Jalan Bintang, Off Jalan Bukit Bintang, Bukit Bintang Central, 55100 Kuala Lumpur.

PENANG Monday - Friday 10am - 7:30pm daily (except Public Holiday)

• E-Gate : 1-02-15, E-Gate, Lebuh Tunku Kudin 2, 11700 Gelugor, Penang.

SABAH Monday - Friday 10am - 7pm daily (except Public Holiday)

• Komompleks Karamusing : LOT 3.04, 3rd Floor, Block C, Kompleks Karamusing, Jalan Tunku Abdul Rahman, 88000, Kota Kinabalu, Sabah.

SARAWAK Monday - Friday 10am - 7pm daily (except Public Holiday)

• OneTJ-ICT Shopping Complex : Unit 4.4, Level 4, LOT 14665, ONETJ-ICT SHOPPING COMPLEX, Jalan Stutong, 93350 Kuching, Sarawak.

RM 400 RM 300

Notebook from 3rd Year Tablet From 2nd Year

Global Extended

Waranty

ASUS TECH SUPPORT

Website : www.asus.com/my/support

OPERATION HOURS

Monday - Friday 9am-6pm

(Except Public Holiday)

Hotline : 03-7724 3495

Email : [email protected]

Call : 03-5569 2112

PICK UP & RETURN SERVICE

AUSTRIA

0820-240513

AUSTRALIA

1300-2787-88

BANGLADESH

+88-02-8123283

BELGIUM

+32-0-78150231

CZECH REPUBLIC

+420-596-766-888

DENMARK

+45-3832-2943

EGYPT

+202-2455-5771

ESTONIA

+372-6671796

BULGARIA

+359-2-91823

CHINA

+86-21-5442-1616

CROATIA

+385-1-3654-961

CANADA

+1-888-678-3688

FINLAND

+358-9693-79690

FRANCE

0821-232787

GERMANY

01805-010920

GREECE

800-44142044

HUNGARY

+36-15-054-561

HONGKONG

+852-3582-4770

INDIA

+91-22-4005-8888

INDONESIA

+62-500128

ISRAEL

+972-3-9520520

ITALY

199-400089

JAPAN

0800-123-2787

KOREA

+82-2-1566-6868

LATVIA

+371-7-408838

LITHUANIA

+370-37-328442

LUXEMBOURG

+31-0591-570290

MALAYSIA

+603-2148-0827

MAURITIUS

+230-213518

MYANMAR

+95-1-226664

NETHERLANDS

0800-023-2694

NEW ZEALAND

0800-278-788

NORWAY

+47-2316-2682

PAKISTAN

+9221-5824561

PHILIPPINES

+63-2-7273009

POLAND

+48-225718040

SERBIA

+381-11-3011-934

SINGAPORE

+65-6415-7917

SLOVAKIA

+421-232-162-621

SLOVENIA

+386-0800-80-332

PORTUGAL

+351-808-789-887

ROMANIA

800-800-316

RUSSIA

+7-495-231-1999

SAUDI ARABIA

+966-1-460-3216

SOUTH AFRICA

+27-11-783-5450

SPAIN

+34-902-889-688

SRI LANKA

+94-11-2502533

SWEDEN

+46-8587-69407

TAIWAN

0800-093-456

THAILAND

+662-679-8367-70

TURKEY

+90-216-521-4601

SWITZERLAND

+41-848-111-014

UKRAINE

+380-44-4961791

U.E.A

+971-4-2833-728

+44-870-120-8340

+1-888-678-3688

VIETNAM

+84-8-8300446 Ext. 112

PICK UP & RETURN SERVICE ASUS WARRANTY

| www.asus.com/my

ASUS PRODUCT GUIDE | MAY - JUNE 2014

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Asus Pro45VJ User Manual Page 8

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