Asus Essence STX II User's Guide download pdf (Page 45)

ASUS Essence STX II 45

Appendices

Troubleshooting and FAQs

Troubleshooting

I cannot install the audio card driver on my computer.

• Ensure that you have properly plugged the audio card in the PCI Express slot on your

motherboard.

• Check that the Windows hardware device manager has discovered a multimedia audio device.

If no device is found, please try scanning for new hardware.

• Try rebooting your computer.

• Remove the card, plug it into another PCI Express slot, and try again.

I cannot nd the Essence STX II Audio Center.

• Ensure that you have installed the driver

• Locate the Essence STX II Audio Center icon on the taskbar, then double-click the icon

to launch the Essence STX II Audio Center utility.

• If the icon is not shown on the taskbar, click Start > All Programs > ASUS Essence STX II

Audio > Essence STX II Audio Center to launch the Essence STX II Audio Center.

• Try installing the driver package again.

I cannot hear any sound from my analog speakers.

• Ensure that the power cable of your power supply unit is properly connected to the power

connector of the audio card.

• Ensure that you have connected the speakers properly and that the speakers are turned on.

• Ensure that the device master volume or the software player is not on mute mode on the

Essence STX II Audio Center.

• Check if you are using a Dolby Digital Live encoder through the S/PDIF output. If this is the

case, the analog output is muted to get rid of any interference between your digital speaker

system and analog speakers or headphones.

• Try rebooting your computer.

I cannot hear any sound from the S/PDIF output.

• Ensure that you have enabled S/PDIF output in the Essence STX II Audio Center.

• Ensure that you have connected the correct S/PDIF output jack on the card to the decoder’s

(AV receiver) S/PDIF input jack.

• You may need to select the correct input and mode of your decoder or AV receiver. For Dolby

Digital output, double-check that the AV receiver is in that decoding mode.

• If you are using 192KHz PCM output, ensure your decoder can support 192KHz decoding. Try

changing it to 44.1K or 48KHz rst.

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Asus Essence STX II User's Guide Page 45