Asus A45VJ User Manual download pdf (Page 8)

ASUS WarrantyPick Up & Return Service

ASUS PICK-UP & RETURN

SERVICE FROM YOUR DOORSTEP

03-2145 6787

STILL TRYING TO FIND THE CLOSEST SERVICE CENTER? TOO

BUSY TO SEND YOUR NOTEBOOK FOR SERVICE BY POST

OR COURIER?

ASUS provides the service you need. Beyond our 2-year global warranty, we offer a premium PICK UP &

RETURN SERVICE for customers and dealers.

For customers, this allows you to request door-to-door service, or you may just drop your ASUS notebook or tablet

with your nearest retailer.

Dealers can place a quick call or write us an email, and we’ll instantly get a specialist to pick up the notebook

or tablet from your location to save you time and effort. Lead times are 1-4 days, and service quality is always

assured.

There are only 5 simple steps to apply ASUS Pick Up and Return Service.

(1)

(2)

(3)

The Pick-Up & Return service applies to ASUS Notebook and Tablet only.

The Pick-Up & Return service for defective unit within warranty period will be free of charge.

Out-of-warranty, non-defective or customer-induced damage units are not covered by Pick-Up

& Return service. In such cases, dealer or end user needs to carry in for repair.

(4)

(5)

(6)

Pick-Up & Return service only applies to RMA repairs and does not apply to DOA claims.

Any Location/City/Town not falling in any zone listed in zone table will be considered non-service area. Any

shipment to non-service area is subjected to additional service rate or charge.

Additional service charge is applicable for delivery to any Island (e.g. Langkawi, Redang, Pangkor

and etc) except Penang Island.

Terms and Conditions:

How to apply Pick Up & Return Service?

Information Required When Submitting Pick up & Return service request:

Call / Email to

request Pick Up &

Request Service

Step1

Reply email for

service and your

detail verication

Step2

Print out the docket

from the email

Step3

Stick the docket on

the Notebook or

Tablet cartons

Step4

Wait for the courier

to pick up

Step5

Dealer full company

name/ end user

name

Step1

Contact person,

phone number and

email address

Step2

Shipping address

Step3

Product serial

numbers

Step4

Product Symptom

description

Step5

ASUS OFFERS CUSTOMERS 2-YEAR GLOBAL NOTEBOOK WARRANTY

WITH 100% FREE SERVICE AND PART REPLACEMENT

ASUS Service Centre

ASUS gives you a true 2-year global warranty on notebooks, unlike other brands, which may claim three years but actually only

cover part replacement for one year, then add two years of general service with no part replacement.

With ASUS, two years cover everything 100%, with no hidden

costs. This warranty applies equally whether you’re right here at

home or in any of the 57 regions and countries where ASUS

products are sold.

Brand Name & Specication

Brand

ASUS

2 Years Global

The total cost incurred for ASUS per year

Warranty Status

Cost

Service cost

Spare part cost

Free

Free RM800 - RM900

Free RM100

Free RM700 - RM800

RM410 - RM1600

RM100

RM400 - RM1500

Free

a Brand

3 Years Local

The total cost incurred for

a brand per year

Service cost

Spare part cost

Free

RM 730 - RM820

RM1100

RM 730 - RM820

RM80 - RM120 RM80 - RM120

RM 650 - RM700

RM1000

RM 650 - RM700

RM880 - RM1120

RM800 - RM1000

Free RM80 - RM120 RM80 - RM120

T Brand

1 Year Local

The total cost incurred for T brand per year

Service cost

Spare part cost

Free

RM1100

RM100

RM880 - RM1120

RM1100 - 1300

RM800 - RM1000

RM1000 - RM1200

RM100RM100

RM1000

RM1100 - 1300

RM100

RM1000 - RM1200

Free

Year 1 Year 2 Year 3 Year 1 Year 2 Year 3

LCD Broken

Total Fees paid after 1 year warranty (including labor costs and spare parts)

Motherboard Broken

***for Eee PC, Tablet, Smartphone & selected notebook, are covered for 1 year global warranty.

*Applicable for selected notebook models only

Comparison of Repair Cost (Out of warranty) **Term and conditions apply

KUALA LUMPUR

PENANG

SABAH

SARAWAK

ASUS Authorised Service Centre

ASUS Global 2 Years Warranty

4-010 (4th oor), Plaza Low Yat, Jalan Bintang, Off Jalan Bukit Bintang,

Bukit Bintang Central, 55100 Kuala Lumpur.

1-02-15, E-Gate, Lebuh Tunku Kudin 2, 11700 Gelugor, Penang.

Repair Status Checking: 04 6596 780 / 782

LOT 3.04, 3rd Floor, Block C, Kompleks Karamusing, Jalan Tunku Abdul Rahman.

88000, Kota Kinabalu, Sabah. Repair Status Checking: 088 210 650

Unit 4.4, Level 4, LOT 14665, ONEJ-ICT SHOPPING COMPLEX, Jalan

Stutong, 93350 Kuching, Sarawak. Repair Status Checking: 082 457 612

KUALA LUMPUR

Lot G2/G3/G4/G5, Wisma SPS, 32 Jalan Imbi, 55100 Kuala Lumpur

Service Line: 03 2143 1801 Fax: 03 2143 1802

KELANTAN

Tingkat 1, Pt 2303, Taman Kota Sri Suria SBJ, Jalan Adbul Kadir Adabi,

15200 Kota Bharu, Kelantan. Repair Status Checking: 011 1877 7735

my.asus.com

JOHOR

IT Plaza Sdn. Bhd. IT Service Center, 04-15, Level 4, Skudai Parade, Jalan

Skudai, 81300 Skudai, Johor. Repair Status Checking: 07 5544 000

SHAH ALAM

Lot 3 - 13, 3rd Floor, Jalan Majis, Seksyen 14, 40000, Shah Alam Repair

Status Checking: 03 5032 9112

KLANG

3rd Floor, Lot 158 / Lot 159, Block A, GM Klang Wholesale City, Jalan

Kasuarina 1, Bandar Botanic Capital, 41200 Klang

Repair Status Checking: 03 3325 1898

57-0, Jalan Batu Nilam 4, Bandar Bukit Tinggi, 41200 Klang

Repair Status Checking: 03 3323 4699

Lot 4-13, 4th Floor, Jalan Raja Hassan, 41400 Klang

Repair Status Checking: 03 2141 1803

OPERATING HOURS

AUSTRIA

0820-240513

AUSTRALIA

1300-2787-88

BANGLADESH

+88-02-8123283

BELGIUM

+32-0-78150231

CZECH REPUBLIC

+420-596-766-888

DENMARK

+45-3832-2943

EGYPT

+202-2455-5771

ESTONIA

+372-6671796

BULGARIA

+359-2-91823

CHINA

+86-21-5442-1616

CROATIA

+385-1-3654-961

CANADA

+1-888-678-3688

FINLAND

+358-9693-79690

FRANCE

0821-232787

GERMANY

01805-010920

GREECE

800-44142044

HUNGARY

+36-15-054-561

HONGKONG

+852-3582-4770

INDIA

+91-22-4005-8888

INDONESIA

+62-500128

ISRAEL

+972-3-9520520

ITALY

199-400089

JAPAN

0800-123-2787

KOREA

+82-2-1566-6868

LATVIA

+371-7-408838

LITHUANIA

+370-37-328442

LUXEMBOURG

+31-0591-570290

MALAYSIA

+603-2148-0827

MAURITIUS

+230-213518

MYANMAR

+95-1-226664

NETHERLANDS

0800-023-2694

NEW ZEALAND

0800-278-788

NORWAY

+47-2316-2682

PAKISTAN

+9221-5824561

PHILIPPINES

+63-2-7273009

POLAND

+48-225718040

SERBIA

+381-11-3011-934

SINGAPORE

+65-6415-7917

SLOVAKIA

+421-232-162-621

SLOVENIA

+386-0800-80-332

PORTUGAL

+351-808-789-887

ROMANIA

800-800-316

RUSSIA

+7-495-231-1999

SAUDI ARABIA

+966-1-460-3216

SOUTH AFRICA

+27-11-783-5450

SPAIN

+34-902-889-688

SRI LANKA

+94-11-2502533

SWEDEN

+46-8587-69407

TAIWAN

0800-093-456

THAILAND

+662-679-8367-70

TURKEY

+90-216-521-4601

SWITZERLAND

+41-848-111-014

UKRAINE

+380-44-4961791

U.E.A

+971-4-2833-728

+44-870-120-8340

+1-888-678-3688

VIETNAM

+84-8-8300446 Ext. 112

Plaza Low Yat: Monday - Sunday, 10:00a.m. to 9:30p.m.

HOTLINE Service Centre: 03 2053 5077

ASUS Pick-Up and Return Service: 03 2145 6787

Email: rcmy_pickup@asusmy.com.my

Kelantan: Sunday - Thursday, 9:00a.m. to 6:00p.m. (except Public Holiday)

Kuala Lumpur: Monday - Friday, 10:30a.m. to 7:30p.m. (except Public Holiday)

Penang, Sabah, Sarawak, Johor: Monday - Friday, 10:00a.m. to 7:00p.m.

(except Public Holiday)

RM 350 RM 220

Notebook from 3rd Year

Tablet From 2nd Year

Global Extended

Waranty

Price, specication and availability are subject to change without prior notice. The models of free ASUS bundle gifts are subject to change without prior notice. Errors: while all efforts are made to verify information presented here, inadvertent errors do occur from time

to time and order arising from such errors can be declined.