Asus BT1AH E8973 User Manual download pdf (Page 38)

38 Chapter 5: Troubleshooting

ENGLISH

Display

Problem Possible Cause Action

No display output

after turning the

computer on

(Black screen)

The signal cable is not

connected to the correct

VGA port on your computer.

•Connectthesignalcabletothecorrect

display port (onboard VGA or discrete

VGA port).

•IfyouareusingadiscreteVGAcard,

connect the signal cable to the discrete

VGA port.

Signal cable problems Try connecting to another monitor.

LAN

Problem Possible Cause Action

Cannot access the

Internet

The LAN cable is not

connected.

Connect the LAN cable to your

computer.

LAN cable problems

Ensure the LAN LED is on. If not, try

another LAN cable. If it still does not

work, contact the ASUS service center.

Your computer is not

properly connected to a

router or hub.

Ensure that your computer is properly

connected to a router or hub.

Network settings

Contact your Internet Service Provider

(ISP) for the correct LAN settings.

Problems caused by the anti-

virus software

Close the anti-virus software.

Driver problems Reinstall the LAN driver

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Asus BT1AH E8973 User Manual Page 38