Asus AAM6000EV Specifications download pdf (Page 64)

- Make sure the power switch is turned on.

 If the PC LED is dark

- Make sure your Ethernet cable is firmly plugged into the back panel of the router and the other end into your

computer or HUB.

- Make sure you using the correct Ethernet cable for your application.

- Make sure your Ethernet board is installed properly in your system by ping the IP address of your PC.

16.3. B.2 Problems when configure the Modem via the console port

 Can’t see any message from the configuration screen

- Make sure the cable connection from the Modem’s console port to the computer being used as a console is securely

connected.

- Make sure the terminal emulation software is accessing the correct port on the computer that’s being used as a

console.

- Make sure that flow control on serial connections is turned off.

- Make sure the RS232 device attached to the console is configured as a ‘DTE’. If not, a crossover or null modem

adapter is required.

 Junk characters appear on the configuration screen

- Make sure the terminal emulation software is configured correctly. Check the baud rate and data format is

configured to 9600 bps, No parity, 8 data bits, and 1 stop bit.

16.4. B.3 Problems when connecting to the Modem via Ethernet

 Cannot connect your PC to the Modem for configuration via Ethernet.

- Make sure the PC LED is light

- Make sure the Modem’s IP address matches the IP address previously stored into the Modem’s configuration.

You must have previously set the Modem’s Ethernet IP address and subnet mask, saved the Ethernet

configuration changes, and rebooted the Modem for the new IP address to take effect.

- Make sure the PC and the Modem are on the same IP subnetwork or the target router is reachable through a router

on your LAN.

- Make sure the TCP/IP properties setting is correct in your PC.

- Make sure if the TX and RX LED on the Modem’s front panel blinks when 'pinged'.

16.5. B.4 Problems when accessing the Internet or remote network

 Cant’s access the Internet or remote network

There are four possibilities to causes this problem

1. The connection between the computer and the Modem

2. The connection between the Modem and your NSP

3. The connection between your NSP and your ISP

4. The connection between your ISP and the Internet

To isolate the problem, you can verify IP connectivity with following steps by running a ping <IP address>

command. For example, ping 192.168.254.254.

1. Ping the IP address of your PC. If you get a response back, proceed to next step directly. If you don’t get a

response back, check that:

- The network adapter card is installed.

- The TCP/IP protocol is installed.

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Asus AAM6000EV Specifications Page 64